Something not right?
We'll fix it
We stand behind every lamp we make. If something's off - a defect, a shipping issue, or you're just not happy - tell us and we'll sort it out within 48 hours.
Damaged in Transit
Send us a unboxing video within 48 hours of delivery. We'll ship a brand new replacement at no cost - no questions asked, no return needed.
Not what you expected
Return within 30 days in original packaging. We'll issue a full refund and cover the return shipping. No fine print.
Bulb stopped working
Any standard E27 or E14 bulb whichever fits your lamp. If it failed within 3 months, we'll send a free replacement of the bulb - just drop us a message.
Tell us what happened
You submit:
Share what went wrong with photos
We review:
Our team looks at it within 24 hours
We reach out:
We contact you with a solution
Resolved:
Replacement, refund, or fix! Sorted.
Our Promise to you
We don't hide behind policies or make you jump through hoops. Every complaint is read by real people - and we aim to resolve every single one.