At ThreadTribe, quality matters. If something isn’t right, we don't fix it we replace it for you.
1. Replacement Window
You may request a replacement within 24 hours of delivery.
2. Eligible Reasons
Damaged product during shipping
Manufacturing defect
Wrong item delivered
3. Non-Returnable Cases
Minor texture lines or marks typical in 3D printed products. Change of mind after delivery.
Custom or personalized orders.
4. Proof Required
Customers must share an unboxing video and clear photos of the issue.
5. Resolution Options
Free replacement of the damaged part.
Refund to original payment method within 5–7 business days after approval.
6. Return Shipping
If the issue is verified, we will arrange pickup at no cost to you.
7. Contact
Email or message us with your order ID and issue details, and our team will assist quickly.
