Because every item is printed specifically for your order, we're not able to accept returns for change of mind.
What if my order arrives damaged?
If anything arrives damaged or defective, we'll replace it — no questions asked. Send us email on hello@threadtribe.co within 24-48 hours of delivery with:
- Your order number
- An unboxing video showing the package being opened and the damage - this is required for all damage claims
- Photos of the damaged item and packaging
Why an unboxing video? It's the fastest way for us to verify transit damage and get your replacement moving without back-and-forth. Start filming before you open the box, and keep the camera on the package and item continuously through unboxing.
We'll sort out a replacement or refund from there.
How long do replacements take?
5–7 business days back to original payment method