All ThreadTribe pieces come with a year-round warranty against manufacturing defects - issues with the print itself, not damage from drops, water, or normal wear. What's covered
- Layer separation, structural cracks, or electrical faults (for lit products) present from manufacturing
What's not covered
- Damage from drops, misuse, water exposure, or normal wear
- Color fading from prolonged direct sunlight
How to make a claim
Contact us on care@threadtribe.co with your order number, an unboxing video (if the defect is visible on arrival) or a clear video/photos of the issue, and a brief description of what's wrong.